Please note that our transition policy applies only to those drugs that are “Part D drugs” and that are purchased at a network pharmacy. The transition policy cannot be used to purchase a non-Part D drug or drug out-of-network. In some cases, we will contact you if you are taking a drug that is not on our formulary. We can give you the names of covered drugs that also are used to treat your condition so you can ask your doctor if any of the drugs are an option for your treatment.

If you have questions about our transition policy, please call Member Services at 1-833-665-5423. TTY users should call 711. Live representatives are available 24 hours a day, 7 days a week.